Delete your Bottle House account

You can delete your account and personal data at any time.

In the app

Open The Bottle House and sign in.
Go to Account.
Tap Delete my account, read what's removed, confirm, and tap Delete my account again.

Deletion is immediate. If an order is still in progress, you'll be asked to wait until it has been delivered or cancelled.

Without the app

Email support@thebottlehouse.app from the email address on your account, or include the phone number you signed up with, and ask for your account to be deleted. We'll confirm once it's done.

What's deleted

Your name, phone number, email address and date of birth
ID documents you uploaded for age verification
Saved addresses and payment methods
Favourites, your cart, loyalty points, notifications and records of how you used the app

What we keep

Records of past orders and payments, which our liquor licence requires us to keep. They are no longer linked to your name, phone number or email.
Reviews you wrote, shown as "Former customer".